Privacy Policy
Overview
As part of this service, we may ask you to provide information about yourself and financial information including credit card and banking details. By agreeing to this set of terms, you are agreeing to the use of your details as set out in this Privacy Policy. Edinburgh Plumber Guide take privacy very seriously and any personal data provided will be treated as confidential in accordance with the Data Protection Act 1998. Furthermore, and information gathered will only be used in accordance to the Privacy Policy as stated below.
This Privacy Policy will describe what information will be gathered and how it will be used.
Notification of Change
Edinburgh Plumber Guide reserves the right to change the terms of this Privacy Policy unilaterally and will notify its customers by directing them to any amendments to the Privacy Policy 30 days prior to changes taking effect. Continued use the service once notice is given, will be treated as acceptance of the new terms. If you do not accept any part of the new terms, you must notify us within 30-days in order to close your account.
Definitions
For the purpose of this Privacy Policy, the phrase "All account information" includes: name, address, e-mail, telephone number, IP address, account number, details of funding instruments associated with the account, details of payment transactions, details of commercial transactions, customer statements and reports, account preferences, and customer correspondence.
Supplier Information: Refers to plumbing and heating providers as listed in the directory.
Customer Information: Refers to users of this service seeking advice, information or quotes from the Suppliers.
Information We Collect
Required Information...
Service Providers: In order to create an account, you are required to submit contact details including Names, Address, Email Address, Telephone Number and Company Name. We also ask you to select a password in order to access your profile.
Financial Data: This information including any credit card and bank details will be required in order to register for the booking enquiry service.
Customer Information: In order to respond to enquiries, you will be required to submit contact information including name, email address and telephone number. This information will be shared exclusively with our suppliers as listed in the Edinburgh Plumber Guide directory and only at the request of the customer in accordance with the Terms and Conditions as part of the quotes request service. Personal information will not be shared with any other third parties without the expressed permission of the individual.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Edinburgh Plumber Guide to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our Terms and Conditions.
If you have chosen to enter personal details during your correspondence with Edinburgh Plumber Guide, we may use the information you submit to provide you with information on the services and products we offer, details of any new products or services, and information that may be of interest to you. If you do not wish to receive promotional correspondence, you may select to opt out of offers.
We also use your information to customise our products and services to attempt to serve you better, by providing more tailored products and services, and to help us understand your needs better.
The Edinburgh Plumber Guide does not share its lists with any third parties outside of the partners (Service Providers) as stated in this policy.
Amendments to your account information
Should you wish to change any information on your account, the following options are available to you:
- Notify us in writing or via email by completing a "Contact Us" form
- If you are a supplier, you may log into your account at any time and make any necessary amendments.
User Reviews and Comments
In order to provide a comprehensive service and allow our users to get insight into the suppliers provided, we may request user reviews and comments. These will be published at the Edinburgh Plumber Guide's discretion and no personal data with the exception of the contributor’s name will be published. By submitting user reviews and comments, you are accepting your name to be published on the site, but can choose to publish comments anonymously by stating this preference at the point of submission.
Internal Uses
We collect, store and process your personal information on servers located in the United Kingdom. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
- provide the services and customer support you request;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions
- customise, measure, and improve our services and the content and layout of our website;
- deliver targeted marketing, service updates, and promotional offers based on the communication preferences you have defined for your Edinburgh Plumber Guide account
- compare information for accuracy, and verify it with third parties.
Information Security
Edinburgh Plumber Guide takes the security of its customers and partners very seriously. Computer safeguards such as data encryption and firewalls are used as well as strict physical access to financial and personal information. Authorised personal are allowed strict access to information only as required in order to fulfill their job responsibilities.
The security of your account also relies on your protection of your account information such as login information and passwords. Do not disclose your information with anyone. Our representatives will never ask for your password information. In the event of a lost username or password, you will be required to complete a "Lost Username" or "Lost Password" form in order to retrieve this information. If you believe anyone has obtained access to your account without your permission, please log in to your account immediately and amend your access details or contact Edinburgh Plumber Guide via the "Contact Us" form for further assistance.
